Privacy Policy

Your Privacy

Internet security is very important to Cranberry Enterprise and you can be assured that we do everything we can to make sure your personal and card payment information is kept secure at all times. To protect you from fraud and to keep your transaction information safe and secure, Cranberry Enterprise uses a secure internet payment service called WorldPay or PayPal and which employs encryption and various other up to date security techniques to ensure your transaction information is kept safe and secure at all times. On PCs look for the yellow padlock in the bottom right of your browser as you enter the Checkout section of our site. On Macs (with Safari) look for the padlock in the top right of your browser as you enter the Checkout section of our site.

What information we hold about you

If you have bought something from us we will have your email address, phone number and shipping address. However, we do not store your credit card details. If you choose to deliver items to a third party (such as a friend), we will have their name and address. This information is only used to help us deliver the parcels and to contact you.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users' pathways through the site.

What we do with the information

We never exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.

Our site may also uses 'cookies'. Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site.

Who else sees your information

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Roadstar.

Your Consent

By using our website, you consent to us using the personal information you have given Cranberry Enterprise as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 020 8961 8686 or email us at enquires@cranberryenterprise.co.uk and we'll be glad to talk through any issues with you.